Contact:

take.office@takeoffsurftraining.com

Register and Fiscal Identification

Conrad Bitter, with fiscal identification number Y4924781-N and fiscal residence as specified above, is the owner of the website www.takeoffsurftraining.com, registered in the general register of active tourism of canarian islands with the registration number  TA-3-0026179.39. Acces to the webpage is available via Internet. For requests, complaints and questions,Take Off Personal Surftraining provides contact through the e-mail adress specified above or the contact-form.     Surf Take Off Personal Surftraining Lanzarote   

Legal Disclaimer

Conrad Bitter holds the intellectual property rights to this website, including but not limited to its design, navigation structure, databases, and all elements used in its content, or is duly authorized to use them. This includes, in particular, the rights of reproduction, distribution, modification, public communication, as well as any other form of exploitation of the mentioned contents. Any use, reproduction, or distribution of the contents of this website, in whole or in part, is prohibited without the prior express written consent of Conrad Bitter.

Copy-Right

All content on this website is subject to copyright and may not be used without permission. Copyright is held exclusively by the website owner, except for content marked as Creative Commons and content provided by third parties, for which the respective third parties retain the rights. The Take Off Personal Surftraining logo is a registered trademark in Spain.

There are a few aspects that set Take Off Personal Surftraining apart from other surf schools:

• I operate independently and without a physical shop. I manage bookings, communication, the website, and serve as your personal coach.
• I do not offer pick-up services. My pricing is designed to allow you to rent a car or take a taxi at similar or lower total cost compared to surf schools offering transfers. To explore Lanzarote you will need a car anyway (sad but true).
• Meeting points vary: surf lessons take place at Famara Beach, skate lessons in Arrecife, and the location of swimming lessons depends on whether the session is in open water or a pool. Surf-specific strength and cardio training sessions may take place at different venues such as parks, gyms, or at your vacation domicile (for private training sessions).
• Session Schedule: session times vary depending on the tides. For example, if your lesson on the first day is at 9:00, the next day it will be 9:45, and so on. The difference is typically 45 minutes, but may be plus/minus 45 minutes depending also on the tidal coefficient. Please send a reservation request for a detailed schedule for your requested dates.
• I speak fluently English, Spanish, and German. Group lessons are held in English by default, unless all participants agree on one of my other spoken languages.
• Age limits help ensure a similar level of physical capacity and communication needs within groups. I divide between:

• Group Lessons (16–55 years): maximum 4–6 participants, well below the ISA’s allowed limit of 8 per instructor. Beginners and low intermediates are taught together.
• “Low intermediate” refers to surfers who can ride along diagonally on a small green wave (left or right) but prefer to remain on the inside when conditions are larger than 1.5 m.
• You can start your course on any day. Lesson content and equipment are adapted both to your personal goals and to the day’s conditions.
• Teenagers (13–16 years): as most kids don’t grow up bi- or multi-lingual, groups work best when they share a common language. The group language is set by the first booking (English, Spanish, or German). Teen sessions often evolve into 1-on-1 or 2-on-1 lessons, therefore labeled “semi-private” and priced accordingly. The more teens book together, the lower the price per person (up to 4 participants per group).

• Teenagers (13–16 years): as most kids don’t grow up bi- or multi-lingual, groups work best when they share a common language.
• The group language is set by the first booking (English, Spanish, or German).
• Teen sessions often evolve into 1-on-1 or 2-on-1 lessons, therefore labeled “semi-private” and priced accordingly. The more teens book together, the lower the price per person (up to 4 participants per group).

• Kids (9–12 years): best taught in a 1-on-1 or 1-on-2 format in private lessons. 
• A parent or guardian may assist from the beach or water. A wetsuit is provided free of charge.
• Note: for children under 12, a legal guardian must be present on the beach during the lesson.

• Mixed Ages (9–66 years): available as family lessons.
• Family lessons are private group lessons with a discount for families with children aged 9–16 who wish to start or progress together from beginner to low-intermediate level.

• Gear such as surf and skate boards, wetsuits, helmets, and protectors for skating are included.
• During the booking request, you’ll be asked for age, height, weight, and other basic information to help select the right board and wetsuit. Additional information about your surf level, fitness, or sports background helps personalize the lesson.
• If you have specific needs or concerns, I’ll be happy to advise.
• All participants must sign a risk assumption agreement, which also includes data needed for insurance and an emergency contact. For minors, a legal guardian must complete and sign the form. This can be done online via Adobe Sign.
• Photos & Videos: I usually carry a camera to shoot short clips and photos once participants have reached sufficient independence and the situation allows it (for example: surfing the same wave). Your consent or refusal is collected with the liability disclaimer.

2. Contact and Booking Process

During the booking process you’ll receive all the relevant information:

• Guidance for beginners and reminders for experienced surfers
• Meeting points, etc.

You can reach me via:

• WhatsApp message

Booking request through the contact or activity pages

• Email or contact form
• Phone (if I don’t pick up, I’ll call you back)

Once your preferences and availability are confirmed:

• You’ll receive a booking proposal with session dates and times.
• This will include planned dates (your reserved preferred sessions) as well as optional dates for information only, which may serve as alternatives in case of weather or swell warnings.
• To confirm your booking, you pay either the full amount or a deposit of at least 25%.
• For pool swimming lessons, a 75% deposit is required to secure the reservation.
• The proposal expires 12 hours before your first session if no deposit is received.

Please note:

• If there’s a longer time gap between your booking proposal and the deposit, I kindly ask you to confirm availability with a short message via email or WhatsApp before making the payment.
• If someone else books your spot in the meantime, I’ll let you know and refund your payment immediately (if you’ve already paid).
• Refunds can take up to 12 days depending on my payment provider Stripe.
• Surfing depends on weather conditions – please keep some flexibility in your holiday planning.
• Confirmed participants will receive an update on wind and swell conditions 3 days before their first session.

3. Payments

Deposits can be paid via:

• Credit Card
• Carte Bancaire
• Link, Google Pay, Apple Pay
• Klarna, iDeal, Bancontact, giropay, P24, EPS
• Bank transfer (transfer confirmation required)

The remaining balance may be paid:

• At the meeting point via mobile link or in cash
• In advance via bank transfer (count  with up to 3 days delay for ordinary bank transfers)
• Full payment must be completed by the starting time of the planned first lesson of your course.

4. Requirements for Participation

To participate, the following are required:

• Minimum swimming ability of 15 meters
• Age and lesson-type eligibility as indicated on the website
• Full payment by starting time of the first lesson
• Signed Risk Assumption Agreement (can be signed online)
• No participation under the influence of drugs or alcohol
•  No participation if advised against by a qualified medical professional

5. Lesson Duration for "Group Lessons"

Lesson durations vary by group size:

• 1 participant: Free Upgrade to a 2-hour private lesson
• 2 participants: Free Upgrade to 2.5 hours semi-private lesson
• 3 to 4 participants: full 3 hours
• Prices remains unchanged.

Applies to “Group Lesson” format only. Other formats have specified durations as indicated on the website.

6. Cancellation Policy

Weather-based cancellations and schedule changes  are determined solely by Take Off Personal Surftraining.

In case of official coastal alert Surf-Lessons are

• either re-scheduled when feasible for both Client and Me
• or substituted by Surf-Skating Lessons

In strong wind or sub-alert conditions

• impeding  productive Surf-Lessons (e.g. waves too small, or no waves at all)
• winds impeding board control over a safe level
• Rescheduling or alternative activity (e.g., surf-skating) may be proposed
• If rejected, general customer cancellation terms apply.

A voucher may be offered alternatively

when rescheduling is not possible due to lack of availability from my side.

• when alternative activities are not possible due to Weather.
• for participants below 9 years, their Families and Persons over 55 years.

Changing conditions are part of real surf life.

• Unfortunately, not every day is perfect – we skip the worst ones and make the most of everything in between.
• For those who prefer to completely avoid wind, spray, or—at worst—sand in the face, or who are travelling with very young children, I recommend a “Cancel For Any Reason (CFAR) Insurance.”

Or even better:

• Don’t plan to surf on more than 50% of the days of your stay, so you can remain flexible.
• This way we can pick the best days together.
• If you’re interested in surfskating, swimming as endurance training for surfing, surf-specific workouts, or active recovery like hiking, we can create a flexible plan for you.
• With additional activities that don’t depend on swell and wind, or that can easily adapt to the weather.
• Better than any surf camp! 😉
• Multi-day discounts also apply to spontaneous add-on bookings if the conditions turn out better than expected.

6.1 General Customer Cancellations (applies for all activities)

• Must be made in writing
• Effective on the day received
• More than 7 days in advance: full refund
• Less than 7 days: deposit non-refundable
• From the scheduled date for the first activity in your reservation:
• I issue a voucher for unused activities, excluding the day of cancellation.
• If rejected: no refund for unused booked activities.

6.2 Customer Cancellation due to illness/emergency, flight cancellations or similar:

• voucher issued if proven by medical certificate/proof of emergency.
• If rejected, general customer cancellation terms (6.1) apply

6.3 Rescheduling by Customer Request (does not apply for pool swimming)

• Possible with min. 24h notice, subject to availability
• if i have no sessions available during your current stay, alternatively vouchers can be issued

6.4 Pool Swimming Specific Customer Cancellations

• More than 7 days in advance: full refund
• Less than 7 days: deposit non-refundable
• Rescheduling by Customer Request possible with min. 7 day notice, subject to availability

6.5 Cancellations by Take Off Personal Surftraining

a) Surfing Lessons - Policy for Participants between 9 and 55 years

• In case of alert or unsafe conditions Surf-Lessons can be replaced by Surf-Skating or rescheduled.
• If Surf-Skating is not possible due to rain I issue a voucher.
• If rejected, general customer cancellation terms apply.

b) Surfing Lessons - Participants below 9 years, Persons over 55 and their company

• In case of alert or unsafe conditions Surf-Lessons can be rescheduled.
• alternatively vouchers can be issued.
• If rejected, general customer cancellation terms apply.

c) Surf-Skating

• Is not possible when the venue is wet or during official weather warning for outdoor activities.
• In those cases lessons can be rescheduled.
• or I change the venue if one of the many skatepark on the Island has remained dry.
• Rescheduling is subject to availability.
• If both rescheduling and change of venue is not possible I issue a voucher.
• If rejected, general customer cancellation terms apply.

d) Open Water Swimming

• In case of alert or unsafe conditionsswimming-lessons can be rescheduled
• or relocated to a safe venue
• If both is not feasible I issue a voucher.
• If rejected, general customer cancellation terms apply.

6.6 Vouchers

• Vouchers issued due to cancellations are valid for 12 months from the date of issue
• they are subject to availability of free session slots.
• they are non-refundable and cannot be exchanged for cash under any circumstances.
• Transfer to another person (e.g. as a gift) is only permitted with my prior written consent.

7. Media Footage and Consent

• During lessons, I may record video or photo material for internal reflection, optional analysis, and
• coaching quality.
• Recording is not guaranteed and depends on the situation.
• Participants who give explicit consent for promotional use (e.g., website, social media, advertising) will
• receive footage free of charge.
• Participants who do not consent will not appear in published content. Footage will be used internally
• only or deleted after the session.

8. Data Protection

• All personal data is processed in accordance with the Privacy Policy. This includes booking data,
• participant information, and media. Rights under GDPR apply.

9. Complaint Forms

Official complaint forms (Hojas de Reclamaciones) are available as required by Decreto 82/2010:

• Before/after the lesson at the meeting point
• On request via phone/WhatsApp (10:00–16:00)
• At the registered business address (see above)

This Privacy Policy explains how I collect, use, and protect personal data of individuals who access my website  www.takeoffsurftraining.com and/or participate in the activities and services I offer.

1. Use of Script Libraries (e.g., Google Web Fonts)

To display content correctly and in a visually consistent manner across all browsers, this website uses script and font libraries such as Google Web Fonts (https://fonts.google.com/). When you access a page, your browser loads the required web fonts into your browser cache to display text and fonts correctly.

For this purpose, your browser may connect to servers of the font provider, such as Google, which may involve transmitting your IP address. This may allow the provider to know that our website was accessed via your IP address.

If your browser does not support web fonts, a default font from your device will be used.

For more information on Google Web Fonts and their privacy policy, please visit:  https://developers.google.com/fonts/faq and  https://policies.google.com/privacy.

2. Data Collection and Purpose

I collect and process personal data of all persons participating in my services and activities, strictly for the purpose of planning and delivering my services, fulfilling legal obligations, and improving user experience.

a) During Booking Request (via Website): Information is required to plan sessions, choose suitable equipment, and assess risks.

• Full name
• Age
• Height and weight
• Relevant medical conditions or allergies
• Email address
• Phone number

b) Before the Lesson (via Liability Disclaimer):

• Full name (again, for signature)
• Passport or ID number
• Home address
• Emergency contact
• Signature (digital or handwritten)
• Confirmation or update of medical conditions/allergies
• Explicit consent or refusal for photo/video usage (see Section 5)

2.1 Why and How This Data Is Processed

• Personal data is processed to prepare sessions, ensure safety, fulfill legal obligations, and improve the quality of instruction.
• At the time of booking, I use your data to assess fitness, equipment needs, and scheduling.
• Before your first session, additional data helps me meet insurance and safety requirements.
• During and after sessions, I create session and accident protocols, which are used internally for planning and documentation purposes.
• "Session protocols", which include name, age, height, weight, assigned equipment, lesson contents and progress, and observations to prepare future sessions, for each participant.
• "Accident protocols", which are only filled if an incident occurs. They follow established lifeguarding guidelines and document time, nature, and response to any incident. These may be shared with emergency services if required. (Since the foundation of Take Off in 2022, i never needed them.)

Both types of documentation are stored offline in a physical folder.

3. Legal Basis

I process personal data under the following GDPR legal bases:

• "Performance of a contract" (Art. 6(1)(b)) – for service planning and communication
• "Legal obligation" (Art. 6(1)(c)) – for tax, insurance, and safety records
• "Consent" (Art. 6(1)(a)) – for promotional use of photos/videos
• "Legitimate interests" (Art. 6(1)(f)) – for internal quality reflection and service improvement

4. Retention Period

I retain personal data only as long as useful or necessary:

• Booking data and contact information: stored until revoked by the client
• Signed Liability Disclaimers: minimum 5 years (insurance/legal reasons)
• Session protocols are not designed for client access and may include coaching-specific content considered intellectual property. Stored for a maximum of 5 years.
• Accident protocols: Stored for a minimum of 5 years (insurance/legal reasons).
• Media content: Deleted after the session unless consent is given for promotional use

7. Media Footage and Consent

• During lessons, I may record video or photo material for internal reflection, optional analysis, and
• coaching quality.
• Recording is not guaranteed and depends on the situation.
• Participants who give explicit consent for promotional use (e.g., website, social media, advertising) will
• receive footage free of charge.
• Participants who do not consent will not appear in published content. Footage will be used internally
• only or deleted after the session.

6. Sharing of Data

Personal data may be shared with the following third parties:

• "Adobe" for digital signature and document processing
• "Stripe": for secure online payments (no card details are stored by me)
• "Insurance company": in case of accidents or legal claims
• "Tax authorities": for legal accounting requirements
• "Emergency services": if required in a safety context
• All providers are GDPR-compliant or bound by appropriate data processing agreements.

7. Your Rights (under GDPR)

You have the right to:

• Access your stored personal data
• Request correction of inaccurate data
• Request deletion (where legally possible)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• File a complaint with a supervisory authority (e.g., AEPD Spain or your local authority)

To exercise your rights, contact me via email with valid identification:

take.office@takeoffsurftraining.com

8. Data Security

I take technical and organizational measures to protect your personal data, including:

• Use of encrypted communication where possible
• Limited access to sensitive data (only by me)
• Secure cloud platforms for document storage
• Regular review of stored data

Please note:

This Privacy Policy only applies to the collection and use of personal data by me, through my own website and services. If you disclose your personal data to third parties—such as via social media or other external websites—those parties operate under their own privacy policies and data practices. I encourage you to review their terms and privacy statements separately. For example, if you choose to share personal information through apps like WhatsApp, Instagram, or Facebook Messenger instead of the official channels (AdobeSign, contact forms on my website, e-mail), the privacy policies of those platforms will apply.

9. International Transfers

All service providers I use (e.g., Stripe, Adobe) comply with EU data protection laws. If data is transferred outside the EU/EEA, it is done via standard contractual clauses or adequacy decisions as permitted under GDPR.

10. Cookies and Website Analytics

My website uses cookies for essential functionality, usage statistics, and ad performance (via Google Consent Mode).

You can adjust your cookie settings at any time. For details, refer to the Cookie Banner when you first visit the site.

11. Changes to This Policy

I may update this Privacy Policy to reflect service changes or legal requirements. The "Last updated" date at the top will always show the latest version. Continued use of the website or services after changes implies agreement to the new policy.

For further questions about data protection, contact:

Conrad Bitter

take.office@takeoffsurftraining.com